The Cub Customer Care Team is here to answer your questions. We're local Cub employees and Cub shoppers, not people in a far-away call center with no first-hand experience. We are here to make your shopping experience better and we welcome your feedback.
Need immediate assistance with your pickup or delivery order?
We recommend calling your store first, before contacting Customer Care because they are familiar with your order and can usually help you right away. Your store's number is listed on your receipt, in your confirmation email and on cub.com. Check out 4 common questions asked after a pickup or delivery order has been placed.
Trouble logging in to your account?
Check out 3 things you can try before contacting us, if you are in a do-it-yourself frame of mind.
Interested in hosting a flu clinic? Select “Vaccine Clinic Requests” from the store drop-down menu on the Contact Us form, below, and we'll be in touch.
Looking to delete your account? Let us know via the Contact Us form below. Please indicate if you would like your entire account deleted, including your loyalty record, or if you would like to retain your loyalty ID and only delete your online account. We will delete your account and send you a confirmation within 5 business days. If you change your mind, you can set up a new account at any time.
How to Contact Customer Care
- Submit the form below for immediate assistance. We constantly monitor submissions and the info you provide on the form allows us to research answers to your questions in advance of calling you back.
- Call us at (855) 282-3663 during our customer service hours: Mon-Fri, 7am - 5pm CT and Sat-Sun, 9am-4pm.
- Send us a letter: 421 3rd St. S, Stillwater MN 55082, ATTN: Customer Care Center
- Checking your Cub gift card balance? Call 800-377-7898